The gods realized that the people were severely distressed by Ravana’s tyranny and were crying for help. Sacrifices and other religious rite were not perfomed. Ravana did not even allow people to make offerings to gods and manes. So, they prayed to Lord Brahma. When Lord Brahma appeared, the gods narrated the tale of people’s woes that Ravana had become highly conceited possessing as he was unparalleled might.
Lord Brahma said, ”Ravana is a devotee of Lord Shiva. He has been blessed by Him. So, let us go to Lord Shiva.”
They went to Lord Shiva and sang His praises. Lord Shiva was pleased. Lord Brahma said on behalf of the gods, “O Lord! Bestow some mercy. People are oppressed by the tyranny of Ravana, they are crying for help.” Ravana was a devotee of Lord Shiva but originally he had been a gatekeeper of Lord Narayane. So it will not be appropriate of I combat him now. Let his fate be decided by the Lord, whose attendant he is. ‘As it had been predestined, Lord Shiva said, “Invoke Lord Narayana by songing His praises. He alone will find a solution to the problem.”
Ordinary problems are solved by Lord Brahma; the medium ones are taclked by Lord Shiva. But this was a big problem because Ravana was not an ordinary man; he possessed many powers and abilities. He was a devotee of Lord Shiva; gods, demigods and demons all feared him. He had planned to construct a staircase to heaven as would enable all humans to go there.